Quick & Precise

”We cannot recommend Owlies high enough! Not only do we use their services, we match up our customers with them as well. If you are going to offshore your customer and admin services, you need a partner that staffs strong English communicators, and that is Owlies. They have never missed a customer messsage and have a 5/5-star rating with over 100,000 customer interactions.”

What are they?

Focused Agility creates digital products for a diverse clientele in North America, the UK, EU, and Australia. Most of their customers operate high volume e-commerce sites that receive traffic at all hours and in multiple languages.

What needs to be done?

Focused Agility needed a single trusted partner for their installed base and new customers for dedicated 24x7 customer service via help desk. Additionally, Owlies’ staff needed to integrate with Focused Agility’s staff for any tech issues with over two hundred websites.

What we achieved?

Owlies stood-up a dedicated team for Focused Agility and their customers. We assigned a portfolio manager, two team leads per shift, two tech associates per shift, and a multilingual contingent of customer service specialists. In less than thirty days we had integrated with each of Focused Agility’s customer’s websites, and to date have had +136,000 successful customer interactions.

Cost-efficiencies

"As a non-profit serving cancer patient needs at all hours, we must be price conscious and never miss a message from our donees. Owlies has been a God send."